Job Description

• Responsible for the customers that are being assigned, such as quotation and order fulfillment, client communications, discrepancy checking, and management before delivery of the order.
• Rapid response to quotations and order receipts.
• Ensure delivery schedule as per requirement from the client, otherwise to promptly notify and inform the customer regarding delays or substitutions.
• Provide efficient and accurate responses to the customers, such as correct source, price, quality, delivery, per individual customer requirements.
• Prepare and maintain customer pricelists.
• Train junior key accounts officers with technical product knowledge.
• Prepare customer reports and analyses (i.e. Turnover reports, purchase history, etc).

Roles & Responsibilities

1. Review conscientiously customers’ requirements and resolve any contractual differences with the customer.
2. Communicate effectively and clearly with the customers and suppliers, and ensure suppliers are offering as per customer’s requirements, and if not to be clearly communicated to the customer.
3. Negotiate with suppliers for better prices for just-in-time or infrequent items.
4. Procure cost-effective goods or services and ensure on-time delivery by suppliers at the agreed price and to meet internal and external quality, safety, and certification requirements.
5. Ensure the customers get the right item, at the required time and place and at the right cost in a cost-effective manner.
6. Follow up with any customers’ complaints and take corrective actions and prevent occurrences with the Quality, Health, Safety & Environment (QHSE) Department.
7. Review all purchasing documents (i.e. order confirmation, purchase orders) and ensure accuracy and completeness within the allocated sphere of responsibility.
8. Always utilize stock items at all times at any given opportunity.
9. Follow up with calls, emails, and so on to clients on a daily basis.
10. Raise any Non-Conformance Report (NCR) and identify the root cause of returns in a timely manner.
11. Ensure that all activities are carried out in accordance with the company’s QHSE and Ethics & Compliance policies.
12. Perform any other duties or projects as requested by the superior.

Required Professional Certification & Skills

• Minimum Secondary or Diploma level (MBO-4) or equivalent.
• Minimum 5 to 10 years relevant experience within the ship supply industry.
• Proficiency in English, adaptable to change, and well organized.
• Problem-solving and analytical skills, coupled with demonstrated ability to work to tight and conflicting deadlines.
• Microsoft Excel skills are a must Vlookup, Index, Pivot table. VBA knowledge is a plus.
• Demonstrate excellent interpersonal skills and be able to work in a diverse and multicultural environment.
• Have extended knowledge about the IMPA catalog.

Closing date: 5th May 2021