Key Accounts – Customer Account Officer

3rd Aug 2020

Francois Marine Services is looking for a Key Accounts – Customer Account Officer

Basic Job Description

  1. Responsible for the customers who are assigned, e.g. for quotation and orders, communications, to check every order for discrepancies before the handling over the order.
  2. Inform Customer Account Executive about urgency of order / quotation so that response for quotation and receipt of orders can be achieved within the shortest time.
  3. Ensure delivery schedule as per requirement from client, else notify and inform customer on any delays or substitutions promptly.
  4. Provide fast and accurate response to the customers e.g. ensure correct source, price, quality, delivery as per individual customer requirements.

Roles and Responsibilities

  1. Review customers’ requirements and resolve any contractual differences with the customer.
  2. Communicate effectively and clearly with the customers and suppliers, and ensure suppliers is offering as per customer’s requirements, and if not to be clearly communicated to the customer.
  3. Negotiate with suppliers for better prices for just-in-time or infrequent items.
  4. Procure cost effective goods or services and ensure on time delivery by suppliers at the agreed price and to meet internal and external quality, safety and certification requirements.
  5. Ensure the customers get the right item, at the required time and place and at the right cost in a cost-effective manner.
  6. Follow up with any customers’ complaints and take corrective actions and prevent occurrences with QEHS Department.
  7. Review all purchasing documents (order confirmation, purchase orders) and ensure accuracy and completeness within the allocated sphere of responsibility.
  8. Always utilize stock items at any given opportunity.
  9. Follow-up calls, emails etc. to clients on a daily basis.
  10. Raise of NCR and identify root cause of returns on a timely manner.
  11. Ensure that all activities are carried out in accordance with the company’s Quality, Health, Safety & Environment (QHSE) and Ethics & Compliance policies.
  12. Perform any other duties or projects as requested by the superior.

Required Professional Certification

  • Minimum Secondary or Diploma level or equivalent.
  • Minimum 2 to 3 years relevant experience.
  • Proficiency in English, adaptable to change and well organized.
  • Problem solving and analytical skills, coupled with demonstrated ability to work to tight and conflicting deadlines.
  • MS-Office and Outlook skills.
  • Demonstrate excellent interpersonal skills and be able to work in a diverse and multicultural environment.

Closing date: 3rd Sep 2020

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