Customer Account Officer (Buyer)

9th Mar 2020

Francois Marine and Offshore is seeking a Customer Account Officer (Buyer)

Reporting to: Key Account Manager


  • To be overall responsible for the customers who are assigned to the incumbent
  • To provide same working day response to customers
  • To review customers’ requirements and resolve any contractual differences with the customers as well as suppliers
  • To communicate effectively and clearly at all times with our customers and suppliers
  • To procure goods or services cost effectively and ensure on time delivery by suppliers at the agreed price and to meet internal and external quality, safety and certification requirements
  • To evaluate new and existing suppliers
  • To follow up with any customers’ complaints and take corrective actions to prevent future occurrences
  • To review all purchasing documents and ensure accuracy and completeness within the allocated sphere of responsibility
  • To coordinate and communicate effectively with suppliers and internal divisions to meet customer’s delivery deadlines
  • Any other duties and responsibilities assigned by the manager
  • Other responsibilities documented in the Quality, Environmental, Occupational Healthy & Safety (QEHS) Procedure and Manual

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